Zendesk is betting that unified enterprise search will unlock the next wave of AI-powered employee support. The company announced on Dec. 18, 2025, that it acquired Unleash, an AI-powered enterprise ...

Recently, you may have received alarming emails like the one below from "sharfharef" titled "Wallet Verification Required" that uses the MetaMask logo and branding. These messages warn you to verify ...

Scattered Lapsus$ Hunters targeted Zendesk users through more than 40 fake domains designed to steal credentials and install malware, security researchers said. The fake domains, registered over the ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

Up to 20 people can now be added to a group chat in ChatGPT. The responses are powered by GPT-5.1 Auto. The feature is available to logged-in users and is rolling out globally. AI has officially ...

Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Microsoft 365 customers will no longer have to pay to access the Copilot Chat AI assistant inside Office apps such as Word, Excel, and PowerPoint. Microsoft’s Copilot Chat AI assistant is now ...

Microsoft is rolling out Copilot Chat to Word, Excel, PowerPoint, Outlook, and OneNote for paying Microsoft 365 business customers. Copilot Chat (short for Microsoft 365 Copilot Chat) is the company's ...

AI agents aren’t anything new in customer service — we’re all familiar with that automated voice that first greets us when we call an 800 number. Typically, they've handled so-called Tier 1 (general) ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min One of Austin's coolest new ...