Evri and Yodel have once again been named as the two worst parcel delivery companies in the UK for customer satisfaction.

TELUS Digital survey shows AI assistants are rivaling apps as consumers shift toward faster, smarter digital experiences ...

Across all operators, more than two-thirds of consumers (68%) experienced a delivery issue in the past six months. | ITV ...

In today’s digital era, organisations are inundated with unstructured data—from customer reviews and surveys to social media ...

Airline loyalty has limits. A new global ranking sizes up which carriers leave flyers the most frustrated and why, without pulling punches. The findings by London-based Click Intelligence built a ...

Evri and Yodel have the least happy customers when it comes to contacting delivery firms for help, an annual survey by the ...

A new study has crowned one airline as the "most hated." They compared airlines customer satisfaction worldwide and one ...

As AT&T’s internet services grow in popularity, the company has decided to email customers to warn them that their monthly ...

Are T-Mobile customers happy with the cellular network? We posed this question and here's what readers told us.

Five-time Inc. 5000-honoree Entire Productions is maximizing productivity with AI tools and CRM automations. One Salesforce ...

Most laundry owners keep an open ear to customer preferences in informal ways. A striking 84.2% said they rely on personal ...

But the decline started long before agents showed up that day. Since early 2025, Martinez watched his customer base shrink as ...