Every workplace and public space has at least one story about a complaint so over the top that it stops being annoying and ...

Working as a server can be rewarding, but it’s also incredibly challenging. You have a huge stream of customers to keep happy ...

A TRAIN worker has been sacked for serving passengers sausage rolls he plucked from the bin. Peter Duffy, who worked for ...

Some of the most effective customer experience insights don’t come from dashboards or frameworks — they come from real life. In 2025, Colleen Lonsberry brought that perspective to CMSWire with a voice ...

From this year’s iconic collabs to bold moves, here are the moments we loved In 2025, we delivered what matters for customers around the world, all while strengthening our world-class network and ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

It’s been six months since we last saw the Prince and Princess of Wales’s children in public and we were spoiled with cute moments at this year’s Together at Christmas carol service. The kids started ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

It's the fifth year that the Princess of Wales has held the holiday event Stephanie Petit is a Royals Editor, Writer and Reporter at PEOPLE. Jordan Pettitt - Pool/Getty Kate Middleton is hosting her ...