These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

At the vanguard of this monumental shift are the World’s Best Digital Banks 2025, institutions that are not merely adapting ...

CCMA Ireland is a not-for-profit industry association operating in Ireland for over 20 years with over 2,000 members,” she said. “Our annual awards are the industry event of the year with over 600 ...

CompleteSMS by Red Oxygen, a leading short message service (SMS) solutions provider, is proud to announce a new add-on for Gmail(TM). The new add-on allows customers to easily and efficiently send, ...

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

Customer expectations change all the time, and local businesses feel this pressure more than ever in a digital-first world.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

The CQC rated the firm as 'requires improvement' in the areas of safety and leadership after receiving 50 formal complaints ...

Standardizing your document technology—including printing, scanning and labeling systems—helps tire retailers improve ...

The emotionally intelligent person is skilled in four areas: identifying emotions, using emotions, understanding emotions, and regulating emotions.” — John Mayer and Peter Salovey I am sure the first ...