Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

Every single day, one sees or hears of one small business or another closing its doors, not for a period, but for good. And ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something ...

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your ...

A Davenport McDonald's employee and two customers are facing charges after an argument in the drive-thru line ended with a ...

Better yet, it’s worth adding that great companies never rest on their laurels. In business, stasis is the path to ...

Joining us on the latest episode of Service Drive is John Fairchild to share key strategies on turning service frustrations ...