Wendy's is rolling out Project Fresh, a consumer-focused overhaul that promises faster drive-thrus, smarter ordering tech and ...

DNS failure is a failure to communicate between your device and a DNS server. When a DNS failure occurs, you can't reach the ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

A customer at a Polk County McDonald’s was shot during a dispute over being denied service late at night. At around 3 a.m. on ...

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Delta has created a culture of care among its employees which, in turn, has created extraordinary customer services for ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It ...

The Georgetown Customer Service Center will centralize several customer-facing city departments, with the facility currently in design.

Have you ever wondered if the Gametime app is a legit way to purchase tickets, then we're here to help you figure that out.