Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Being part of your customer demographic gives you two distinct advantages: These two advantages, in turn, create customer ...

Given that the new North Star of growth I gave our rail industry is being used to justify an alteration to the course of its ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Florida grocers swept national awards in 2025, with Southeastern Grocers winning product medals and Publix topping U.S.

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De minimis benefits – Some of the fringe benefits that are not eligible for tax-free treatment are season tickets to sporting ...

Trust often comes from subtle signals: fast resolution, no handoffs and a sense that “someone’s got this.” And, it’s not ...

"When I grow up, I want to handle customer complaints all day long," said no one, ever. Listening to strangers complain, often angrily, about things you have little control over is a stressful job ...

Develop core competencies at your company with these HR strategies. Learn how you and your team can build strong teams and ...