While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Discover how Claude Skills is transforming AI customization, making tools adaptable to your workflows and boosting ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

SAN FRANCISCO, Oct. 8, 2025 /PRNewswire/ -- unitQ, the leading customer insights platform, today announced that Lime, the world's largest provider of shared electric scooters and bikes, has selected ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

SoundHound AI, Inc.'s disruptive Voice AI technology will change the Voice AI market over time. Click here to read why SOUN ...

With 76% of the population expressing concern, awareness is your best defense. Arm yourself with knowledge and prevention ...

South Korea’s five major banks have compensated only 10 percent of customer-reported voice phishing cases this year, with the ...

PeopleFinders reports that identity theft in 2025 utilizes advanced tactics like AI scams and voice cloning, making detection ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.