Discover how Claude Skills is transforming AI customization, making tools adaptable to your workflows and boosting ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

SoundHound AI, Inc.'s disruptive Voice AI technology will change the Voice AI market over time. Click here to read why SOUN ...

Shopify reports that brands need distinct voices to stand out amid digital sameness, emphasizing authenticity, engagement, ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

The world of online retail has evolved rapidly over the past decade, with new technologies, shifts in consumer expectations, ...

AI has revolutionized almost all industries, and the digital media world is not an exception. AI is changing audience ...

One name appears repeatedly: Ms Sonia Ashok Menon. For Ms Sonia, 36, every customer represents more than just a transaction – ...

From identifying conversion behaviors to minimizing time spent on content creation, AI should be approached as a strategic ...

Technology conferences often follow a familiar arc. Product launches. Customer stories. A few bold predictions. But at Twilio Signal 2025, something more ambitious was underway: a reframing of what ...

Vodafone experienced a major outage for both its broadband and mobile data yesterday –here's what we know about what happened ...