If Alexa lights up but won't respond on your Alexa-compatible device, there could be a number of issues at play.

Alexa's Web site has been down for over 18 hours this month, with the most serious problems experienced since Nov. 16 As Amazon.com Inc. trumpets its hosted IT infrastructure services, the Web site of ...

Setting up a smart home device is easier than ever, especially with well-crafted apps. But users still run into problems with connections, settings or even turning on -- especially when using multiple ...

As Amazon.com Inc. trumpets its hosted IT infrastructure services, the Web site of its Alexa Internet division, responsible for some of the company’s best known Web services for developers, has been ...