At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

"Our online remote support platform enables our customers to manage all their IT needs from a single source," the spokesperson added. "Our team has unmatched experience in handling Windows systems.

After the initial warranty period has expired on a desktop or laptop computer, consumers, SOHO (small office/home office) users and SMBs (small- and medium-sized businesses) may find themselves ...

Remote-desktop software may still seem like science fiction to the family member or customer trying to overcome a computer issue, but real heads know it’s been a useful reality for a while now. Using ...

Consumers and small-office and home-office (SOHO) workers often buy their computers from online stores or discount warehouses. They often reject add-on support packages at checkout to keep the ...

At times it might be convenient or timely for a Technology Support staff member to diagnose or troubleshoot your computer remotely. They may be able to fix or troubleshoot your computer from their ...

The FBI's Boston division is warning an about an alarming rise in tech support fraud successfully ripping off consumers. If you see an email, text, or pop-up message claiming your computer has been ...

There are reports by both Windows 11 and Windows 10 PC users whereby after installing a recent Windows update, they cannot start Remote Desktop Services on their ...

Microsoft announced that it will drop support for the Remote Desktop app (available via the Microsoft Store) on May 27 and replace it with its new Windows App. "Connections to Windows 365, Azure ...