Identity-related breaches are surging worldwide, with organizational help desks becoming a favored entry point for attackers, ...
To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...
Acting Assistant Attorney General Matthew R. Galeotti speaks during a press conference at the U.S. Attorney’s Office on August 25, 2025. A London teenager is facing a maximum 95 years in prison for ...
Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...
Could a simple call to the helpdesk enable threat actors to bypass your security controls? Here’s how your team can close a growing security gap.
The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...
According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...
When Seattle author Jaysea Lynn dreamed up the idea of a customer service desk in hell, she wasn’t trying to launch a bestselling series. She was just another pandemic-era retail worker, slogging ...
Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...
In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...
All Lakota Local schools are operating on a two-hour delay Wednesday, Oct. 1 due to a power outage at the district's Service Center. Bus schedules and start times are being pushed back because the ...
Proton VPN stands out for two main reasons: it's one of the only virtual private networks (VPNs) to include a free plan with no data limits, and it's one of the few services majority-owned by a ...
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