The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

Gartner Ranks Aisera 1st in End-User Self-Service Use Case in the Critical Capabilities for Autonomous IT service management (ITSM) ...

Salesforce is a company that has its software as a service, customer relationship management (CRM) platform as its core ...

It’s ‘Dreamforce-eve’, but still time to slip out one early Agentforce announcement before the agentic jamboree kicks off on ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

AI-powered digital transformation company, an AWS Premier Tier Partner, and a Databricks Select Partner, officially announces ...

Agentforce IT Service is going to be a big focus for the coming months, says Chief Information and Technology Officer Omar ...

Say what you want about Salesforce CEO Marc Benioff, but one thing is certain: He rarely mutes the mic. The veteran tech ...

Salesforce set to unveil agentic AI, ITSM tools & trusted AI strategy in San Francisco from Oct 14–16. Saksoft joins with ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

GenAI-powered Ask Zia Virtual Agent, Workflow Assist, and Script Generator are the Latest in a Series of AI Capabilities Available to Customers at no Additional Cost ...

Adoption of ServiceNow-centric CCaaS provider highlights growing demand for voice-first AI engagement platform. ROCKVILLE, Md., Oct. 1, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact ...