By streamlining processes and improving how cases are triaged, the service now aims to deliver quicker decisions and reduce ...

A record number of 7,004 complaints were received last year by the Financial Services and Pensions Ombudsman Liam Sloyan.

Small mistakes with digital payments can lead to significant losses and stress, warns Financial Ombudsman Service, Financial Services Complaints Limited (FSCL). Recent cases show how easy it is to ...

A major operational overhaul and fee increases at the UK’s financial complaints handler reflect efforts to modernise services ...

The Treasury plans to overhaul the handling of consumer complaints about UK financial services by curbing the powers of the Financial Ombudsman Service after it was blamed for deterring investment in ...

Being the victim of a fraud or scam can be ‘deeply distressing’, the Financial Ombudsman Service said (Dominic Lipinski/PA) (PA Archive) More than 500 complaints related to romance scams were received ...

Legislation will be brought forward to reform the legislative framework that governs the Financial Ombudsman Service. It is hoped that the changes will help the Financial Ombudsman Service to focus ...

The government has confirmed a 10-year limit on cases sent to the Financial Ombudsman Service, with proposals to change the ‘fair and reasonable’ test to align it to the Financial Conduct Authority.

More than 500 complaints related to romance scams were received by the Financial Ombudsman Service (FOS) between January 2025 ...