The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

DLD continues its commitment to empowering the real estate community through proactive, seamless services, integrated data, ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Dear Eric: My brother died of Covid four years ago. When we flew to the memorial service, his wife’s sibling slipped us the ...

When we flew to the memorial service, his wife’s sibling slipped us the box of ashes. She said my brother’s wife was too ...

Our vision is to enable AI to run business operations, while humans make decisions. Not long ago, artificial intelligence (AI ...

Legal & General has partnered with Microsoft to develop an AI-powered customer service platform aimed at improving ...

Dubai unveiled new AI real estate tools at GITEX 2025, including a rental heat map and digital sale service, advancing smart ...

My brother died of COVID four years ago. When we flew to the memorial service, his wife’s sibling slipped us the box of ashes ...

How are AI and remote assistants transforming the future of work in the digital age with AI and remote assistants? In the ...