I recently had an outstanding experience at a diner—the food, atmosphere, presentation and service were terrific. I was extremely satisfied with the experience, yet I won’t return. Why? Because I ...

Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

AMES, IA – Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

The results add fuel to the intrastate rivalry of the convenience-store giants, each of which is looking to encroach on the ...

Have we, as a society, reached peak customer satisfaction survey? It’s not unexpected to be asked to submit feedback, either ...

Wawa got knocked out of the top spot in the 2025 American Customer Satisfaction survey and landed in a tie for second with a ...

Is Chick-fil-A the best drive-thru in America? Find out why this Atlanta favorite tops customer satisfaction, even if it’s ...

Got thoughts to share with the MTA? Now’s the time to do so. The transit agency has launched its bi-annual fall 2025 “Customer Count Survey” for riders ...

A new study has crowned one airline as the "most hated." They compared airlines customer satisfaction worldwide and one ...

The New York State Thruway Authority has launched a new customer survey aimed at shaping the future of fueling facilities at the 27 service area locations along the Thruway system. With current fuel ...