With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

CX teams should be composed of members from across the organization, who bring a wide variety of skills. Building a successful customer experience (CX) team entails pulling in members with a number of ...

An effective CX program depends in no small part on having the right manager in place to lead the way. An effective customer experience program depends in no small part on having the right manager to ...

Poor customer handling skills – When to walk or drive away Your email has been sent There was recently a blog post about noticing good customer handling skills, and it struck me as particularly ...

Employees in England's labor pool with good customer skills are a rare breed across a broad reach of industries, according to the new "National Employers Skills Survey 2005: Main Report." The survey, ...

HURRY IN. GIRL SCOUT IN THE HEART OF PENNSYLVANIA DELIVERED NEARLY 400,000 COOKIES THROUGHOUT THIS. THAT’S GOING TO VALID TODAY. IT’S PART OF THE ANNUAL GIRL SCOUT MEGA DROP WHICH IS AN ALL DAY EVENT ...

Struggling to keep pace with marketing tech and trends? It’s only getting faster. Learn the 10 skills that will keep you ...

The category of customer experience has emerged from a basic expansion of CRM principles to a more tangible measurement of customer success. In the digital world, customers do not hesitate to let ...