According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Tidio earns SOC 2 Type 2 certification, reinforcing its commitment to secure, reliable, and human-aligned AI for customer ...

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want SAN FRANCISCO, Oct.

Could a simple call to the helpdesk enable threat actors to bypass your security controls? Here’s how your team can close a ...

The Philippines has become the world’s premier hub for outsourcing, long celebrated for its excellence in customer service ...

Ryan, a leading global tax services and software provider, has announced the acquisition of European VAT Desk, a Belgium-based tax consultancy firm recognized for its deep expertise in European ...

Xiaomi has launched 10 premium service centres across India to enhance customer support and ownership experience. These ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

WhatsApp, owned by Meta, is updating its Business API policy to prohibit general-purpose AI chatbots, effective January 15, ...

A long-awaited first partner for the Ventura TV OS could reshape how ads and content show up on living-room screens.