After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of ...

A recent report by not-for profit organisation Business Process Enabling South Africa (BPESA) shows 8,180 new call centre ...

More often than not, this so-called multitasking devolves into “mental-tasking”. Instead of genuinely solving problems, ...

Internet service provider Tata Play Fiber officially announced a collaboration with IBM on Tuesday to build a next-generation, AI-ready enterprise data infrastructure using IBM''s Watsonx platform.

If you need to spin up voice alongside chatbots fast, Wati is the best WhatsApp business calling platform. 360dialog offers a direct Cloud API connection, meaning no middle-layer platform tax and full ...

Artificial intelligence is no longer just about breakthroughs in labs or pumping billions of dollars into data centres — it’s ...

Alliance Bank Malaysia Bhd and Standard Chartered Malaysia announced their commitment today to support customers affected by ...

Chris and Jayne Regan fear they could have scam victims knocking on their door after their home was used in an internet con ...

The budget carrier has urged customers to 'look for the gold tick' when contacting its customer service representatives on X.

Bendigo and Adelaide Bank is resisting union and other pressure to reveal the full extent of job losses expected to stem from ...

There has been a massive surge in online booking for Indane Gas, Bharat Gas and HP Gas. The government has given high ...

Cyclone Vaianu is set to make landfall today, with MetService calling it a “multi-hazard, potentially life-threatening event” ...