Customer experience isn’t the goal; retention is. Learn how CX, loyalty and NPS drive customer retention, reduce churn and ...

Leadership appointment. Jay Lee named chief marketing and growth officer at Five9. Role unification. New position combines global marketing, revenue strategy and operations. CX innovation focus.

The awards honor practitioners and vendors who exemplify excellence in customer experience strategy and execution. SAN FRANCISCO — CMSWire, the world’s foremost publication covering digital customer ...

On March 30, Delonix Group presented two new initiatives at its 2026 strategy conference: Genie AI, embedded in its Betterwood App, and a customer experience framework known as the Heavenly Stems & ...

True Corp is aiming to play a key role in Thailand’s adoption of AIIt is already using AI in various areas of its operations ...

Bob Azman, chief customer officer, provides a unique perspective on helping companies become easy to do business with.

If a potential client types "immigration law firm" or "personal injury attorney" into Google, they are immediately presented with dozens of options. On the surface, they all look remarkably similar: ...

Learn how modern B2B retention strategies drive expansion, prove value, and reduce churn through AI, digital customer success, and payment optimization.

Every tech wave adds a new C-suite title. What companies actually need is someone whose job is to rewire the institution, not ...

316 Strategy Group launches an AI Systems Division to help Omaha businesses implement AI, automation, and custom business solutions.

Industry veteran will help expand the company’s relationships with retailers and support their use of behavioral shopper ...

I believe the next era of AI mirrors the avant-garde art and literature movement of Surrealism, collapsing imagination and reality into a single experience and revealing truths beyond conscious ...