TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital has ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the ...

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

The deadline for eligible Amazon customers to file claims as part of its Federal Trade Commission settlement is coming up soon.

Amazon's new "Join the chat" feature lets you ask questions about products and receive AI-powered audio responses.

Exclusive: A trove of previously redacted documents was filed as part of the tech giant’s anti-trust battle with the state of California. Amazon denies it engages in price-fixing ...

Amazon Web Services on April 23 announced the acquisition of NLX (nlx.ai), a conversational AI platform, folding it into Amazon Connect — AWS's cloud contact center offering. The company argues the ...

During Amazon’s annual review season now under ‌way, hundreds of employees will see their job titles stripped.

Amazon, New York Life, Intuit and others use Vapi’s API-native enterprise voice AI platform for building, deploying, and ...

On Tuesday in San Francisco at an event called "What's Next with AWS," CEO Matt Garman took the stage to announce that AWS is ...