No matter how good your plan may be, without corporate buy-in, you won’t get the funds to make your winning CX strategy a reality. Say you prepare what you think is a winning customer experience ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Here are seven steps for using your leadership to drive ...

Power to the people! Creative consumers have found plenty of ways to get some personal attention from faceless corporations. No longer content to sit back and abide by the whims of fate (or customer ...

Our panel of industry experts discuss the challenges and opportunities of the digitalisation of corporate customer onboarding processes. When compared to retail onboarding, corporate customer ...

It's become something of a cliché that Covid 19 has accelerated banks’ efforts to become more digital and provide customers with speed and a better customer experience. Now it’s not just retail ...

“Is there anything else I can do to brighten your day and put a smile on your face,” said the Customer Service Representative to me last week, after he finished answering my question about his company ...

Target is eliminating about 1,800 corporate positions in an effort to streamline decision-making and accelerate initiatives ...

A total of 13 out of 17 corporate bodies surveyed have produced mission statements which tend to focus primarily on 'treatment' and 'patient' issues and to a lesser extent on 'practice environment', ...

The new role underscores Corporate Visions' commitment to customer experience and AI-driven operational excellence across its technology-enabled solutions. MESA, Ariz., Aug. 14, 2025 /PRNewswire/ -- ...

Singtel has unveiled a new corporate logo and enhancements to its customer service, as part of the telco's revamped branding that also will include enterprise service improvements over the coming ...