Who is hiring?: Companies like Conduent, Widescope Consulting, and Marine Credit Union are offering full-time remote call center roles with benefits and paid training. Why now?: Seasonal demand, tight ...

Arizona Diamondbacks No. 1 prospect Ryan Waldschmidt had been hit in the helmet by a pitch while playing for the Triple-A Reno Aces just a few days prior to his MLB call-up. So being called into Aces ...

Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

The United States has more than 3,000 operational data centers, and that number is expected to grow substantially in the years ahead. More than 1,500 new data centers are in various stages of ...

Maine lawmaker Melanie Sachs, a Democrat, thought her state was one of the few places in the nation where data centers weren’t interested in setting up shop. The northeastern-most state in the US — ...

SAN ANTONIO - A sunny, hot Mother's Day is underway but the day will likely finish with showers and thunderstorms as a cold front moves south into our area. S San Antonio officer crashes while ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

FCC Chairman Brendan Carr said the commission plans to vote this month on several proposals, including whether offshore call center workers for telecom companies should be required to be “proficient ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

These days cellphones are basically extensions of our bodies, so it might be hard to imagine life without them. But the world’s first telephone call — or, more specifically, the first time a ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...