Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Some buffets make for an unpleasant dining experience. According to diners on Yelp, TripAdvisor, and other sites, these are ...

Some people think 2+2=5... and they might be right. A statistician explains how abstract math can have real-world limitations ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the complex problems that build loyalty.

More than half of financial advisers say poor platform service continues to harm their business, according to new research from Parmenion. Its latest report, The Impact of Poor Platform Service, found ...

Every business has to acquire new customers. And every business wants to retain existing customers. It`s not binary; both are ...

If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.

Sometimes, a short-term rental doesn’t live up to its billing. Here’s how to recognize red flags before you turn up at the ...

Travel inconveniences are surging this holiday season, and experts say many are engineered to push travelers to pay more.

You can run ads, post daily, and still lose to a business with 40 clean reviews on Google. That’s why many owners choose to ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...