Chat support brings real-time customer service to the online consumer, often appearing on a business’s website or application as a pop-up dialogue box. The availability of chat support on a company’s ...

Live chat apps are an increasingly popular addition to many business websites. They can be a great way to actively engage customers and connect them to sales agents while they are focused on your ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Live chat has become ubiquitous as a sales and support tool for software ...

Over the years, Facebook has been engaging in platform wars wherein they eagerly set forth features to attract more users. They even had to upgrade their monetary incentives to pull more creators to ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

Microsoft is improving its communication tools for business users. They've introduced a live chat feature for Microsoft 365 Business subscribers. Today, Microsoft announced a new live chat feature ...

Business Services has introduced Live Chat, a dynamic method of customer service that provides real-time convenience for just-in-time help. Live Chat is a facet of Business Services' Operational ...

During the 22nd Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL 2021) this week, Bloomberg engineers are showcasing their expertise in Natural Language Processing and ...