KNOXVILLE, Tenn., July 09, 2025--(BUSINESS WIRE)--Vehlo, a leading provider of integrated software and financial solutions for the automotive repair industry, today announced its acquisition of Total ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the ...

LAS VEGAS, January 14, 2026--(BUSINESS WIRE)--Vehlo, a leading provider of software and financial solutions for the automotive repair and dealership industries, will be exhibiting at the National ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

New AI solutions for business decisions, hiring, customer experience, and health care draw on decades of Amazon's operational ...

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, with humans still in control.

Harris Utilities has formally released CustomerConnect, the customer engagement solution that brings the intelligence and value of the smart infrastructure directly to residential and commercial ...

Amazon Connect Customer Profiles: automatic creation of unified customer profiles for personalized customer experiences. Customers expect personalized customer service experiences, which require ...