Anything that you do well is worth doing better over time. The term "continuous improvement" describes a process practiced by quality engineers but it speaks to something that every conscientious ...

In operations, we often talk about inputs and outputs and the classic formula is: Inputs (man, material, machine) + Method = Outcomes (for customers, employees and owners). In our competitive world, ...

The plumbing and heating industry is becoming increasingly competitive. This may be due to a sudden rise in demand for home improvements during the pandemic which pushed the industry to a record high ...

In many organizations today, the people doing the value-adding work for our customers in engineering, production, distribution or any other function that is creating value often try to hide problems ...

With the right approach to continuous improvement, printing companies can thrive if they’re willing to make the investment. To be successful, a company must recognize that processes are the central ...

In an article published in the December 2011 issue of The Joint Commission Journal on Quality and Patient Safety, Oakland, Calif.-based Kaiser Permanente shares the continuous improvement process used ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...

Michael Peel, vice president for human resources and administration, came to Yale this fall, having served at General Mills as chief human resources officer for more than 17 years and as executive ...

In a profession where we never seem to have enough people to accomplish our mission, we have been directed to reduce our workforce without reducing responsiveness. This mandate creates an incredible ...

For managers, time is a scarce commodity. Actually, it’s equally scarce for everyone, but I start off this way to show that I know how tough it is to be a manager. When I meet managers of various kind ...