CRN

Google Gemini AI Injected Into Workspace, New AI Customer Suite Launched

Google Cloud unveils three huge AI and generative AI launches, including a new security toolkit, an AI customer engagement suite and the integration of Google Gemini AI into Workspace. Google Cloud ...
No Jitter

The “Unified Agent Workspace”: Solving the Swivel Chair Problem

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...
SiliconANGLE

Google unveils new generative AI innovations for customer engagement and Gemini in Workspace

Google Cloud said today it’s expanding its leadership in the world of artificial intelligence agents with a new set of generative AI models that are specifically targeted at customer engagement ...
Business Wire

8x8 Drives Customer Success and Enhanced Contact Center Performance with New Supervisor Workspace

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March 2023 ...
Business Wire

Launch of NEC Smart Workspace Emanates the Future of Work and Enhances the Employee and Customer Experience

IRVING, Texas & HILVERSUM, Netherlands--(BUSINESS WIRE)--NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications, and networking solutions, today announced ...