The sales CRM for Zendesk isn't great on its own, but when combined with the helpdesk software, it's quite formidable. In this review, we’ll cover everything from features and pricing to competitors ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Zendesk is an industry-leading CRM trusted by more than ...

Zendesk (ZEN) does want to get acquired after all. After declining a takeout offer of around $127 per share earlier in the year, ZEN has agreed to be acquired for $77.50 per share. The discrepancy ...

The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Zendesk, a stalwart in the customer experience (CX) space, has been integrating artificial intelligence (AI) into its platform for over a decade. But where it once pushed its vision of how AI can help ...

From India’s festive travel rush to APAC’s rising digital demands, customer experience is being redefined by the twin forces ...

Zendesk this morning agreed to sell itself to an investor consortium for $10.2 billion in cash, or $77.50 per share. The deal comes months after the U.S. software company declined a $17 billion offer.

Zendesk, a customer service software company based in San Francisco, is laying off 8% of its global workforce. The tech firm’s CEO, Tom Eggemeier, told employees about the layoff round in a Wednesday ...

Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More While Salesforce offers great customization and ...