With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

Getting ITIL certification can help you stand out from other IT professionals. To get the benefits of ITIL certification, you’ll have to study the modules and take a test to see how well you ...

What do IBM, Walmart, and the Walt Disney Company all have in common? They all use ITIL-or Information Technology Infrastructure Library, a widely accepted set of practices in the IT service industry.

On May 30, the U.K.’s Office of Government Commerce replaced the current eight-book ITIL library – a set of rules for how to deliver IT services more efficiently by improving management processes ...

Typhoon Podul blew through Taiwan's south on Wednesday packing winds of up to 191 km per hour (118 mph) and leaving one person missing, as a large swathe of the island shut down and hundreds of ...

CHARLOTTE, N.C. — David Farris, IT manager at the U.S. Department of Agriculture’s Animal Plant Health Inspection Service, has been working for five years to change some of the processes within his ...