In the past, it would often take an hour for a travel agent and airline representative to reserve a seat on an airplane due to paperwork and manual labor. Thankfully, those days are long gone. Airline ...

What happens if you need to change or cancel your flight during the government shutdown? Here's how airlines are handling fees and refunds.

Congested phones lines created by the merger of United Airlines and Continental Airlines caused Jill Lucas-Mertely to break down in tears after spending 18 hours on hold over four days as she futilely ...

This is a bitter pill for the geeks at Google's ITA Software. They wanted to transform the back-end of the airline industry with a new kind of airline reservations system. Huge ambitions, but the ...