In the past, it would often take an hour for a travel agent and airline representative to reserve a seat on an airplane due to paperwork and manual labor. Thankfully, those days are long gone. Airline ...

Congested phones lines created by the merger of United Airlines and Continental Airlines caused Jill Lucas-Mertely to break down in tears after spending 18 hours on hold over four days as she futilely ...

This is a bitter pill for the geeks at Google's ITA Software. They wanted to transform the back-end of the airline industry with a new kind of airline reservations system. Huge ambitions, but the ...

United Airlines is suspending its transport of animals in the cargo compartments of planes, after a series of mistakes last week, the carrier announced Tuesday. Passengers who have already made ...

United Continental Holdings Inc. is halting reservations for its animal-transport service after drawing worldwide scorn in recent weeks for the death of a dog and other miscues in its handling of pets ...