Total Quality Management (TQM) programs are an important and prominent approach to management. With the creation of the Baldrige award and the competitiveness challenges which many corporations face, ...

This is a preview. Log in through your library . Abstract Based on recently proposed principles of total quality management (TQM), a system-focused perspective is considered here with regard to the ...

The origins of Total Quality Management and its ability to exceed customer expectations have surprisingly been around for a long time. You can trace its origins to just after World War II, something ...

Total quality management (TQM) is the idea that controlling quality is not something that is left exclusively to the “quality controller”, a person who stands at the end of a production line checking ...