Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

I have been out of the new job / interview world for quite a few years. It seems that a lot of recruiters and potential employers are now (or maybe they always were I have only had 2 jobs in the last ...

It is vital that whoever is front of house in a dental practice, ie on reception, has excellent people skills. Why is this important? If you look at customer complaint statistics, 75% of business is ...