AT&T Inc. announced that it would end directory assistance for its Voice over Internet Protocol (VoIP) customers. Traditional landline customers will still be able to access directory assistance. "We ...

The operator is going off the hook for millions of customers, CNN reported. Starting in January, AT&T customers with digital landlines won't be able to dial 411 or 0 to reach an operator or get ...

The UK's four major mobile phone operators all badly failed their customers this New Year, according to the latest research into delivery delays and outright failures. A backlog of SMS messages went ...

A reunion of Maine switchboard operators highlights the challenges of making a phone call more than 50 years ago and what it was like to handle... Telephone operators of another era gather to ...