Whether it’s to increase productivity or decrease costs, auto-dialers have plenty of use cases that make them a reliable tool. They are mainly used in the healthcare, hospitality and sales sectors. In ...

In early 2021, the United States Supreme Court issued its ruling in Facebook v. Duguid, 141 S. Ct. 1163 (2021), which significantly narrowed the definition of an automatic telephone dialing system ...

Using an auto dialer to call the Kansas Department of Labor won’t work, the agency said. It also jams the system and keeps others from getting through to ask about unemployment. File photo People who ...

Dear Action Line: Thank you very much for taking up my cause and finding out that NCO Financial Systems was making these annoying and persistent calls to our residence. Most were automated, giving ...

Cold outreach succeeds when teams balance smart messages with proper channel management across sales operations. Call analytics turn raw call data into clear insights that guide better outreach ...

Long gone are the days of the rotary telephone. Today, call centers employ a wide range of modern technology to make customer support as user-friendly as possible. Autodialers, first introduced in the ...

When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them. When it comes to streamlining the efficiency and ...