Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...

Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider. "We're seeing much more of them coming onto the ...

Clovis Cuqui is departing Shopify after years of leading its customer-support organization. Cuqui will be replaced by Glen Worthington, another longtime Shopify leader. Shopify's support organization ...

Shopify (NasdaqGS:SHOP) is expanding its agentic AI driven commerce tools, giving merchants automated support across the shopping journey. The company’s Shop Pay checkout is gaining share against ...