Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. A roundup with Danny Meyer (Union Square Hospitality Group), ...

In the past few months, "consulting tech" startups like Dialogue and Profound have nabbed funding deals from Silicon Valley ...

Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

Management consultants need reinvention for the age of AI. They must focus more on how to co-create answers with clients so ...

Trust Consulting Services, a leading provider of digital workforce solutions, cybersecurity, AI/ML integration, and physical security services, is proud to announce that it has been recognized by CIO ...