( NewsNation) — Artificial intelligence has enabled Salesforce to cut 4,000 customer support roles this year, CEO Marc Benioff said on a recent podcast. With AI agents taking on more tasks, the San ...

Marc Benioff confirms Salesforce has cut 4,000 customer support roles, trimming headcount from 9,000 to 5,000, as AI agents now manage roughly half of customer interactions.

Salesforce recently laid off 4,000 customer support employees as AI agents increasingly handle routine interactions. This move reflects a broader tren ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

The job cuts represent a reduction of nearly 45% in Salesforce’s customer service workforce, which will shrink from about 9,000 to 5,000 employees. Benioff said that AI systems now manage close to ...

Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco's largest private employers. In a recent ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff ...

AI agents have been a boost for productivity at Salesforce, Benioff said.