Some people think being rude to service workers is part of their shopping experience. This woman works in customer service. She deals with rude customers every day. Instead of snapping back, she just ...

When a store has a bad policy, the front-line employees are often forced to bear the brunt of customers’ wrath. So when a customer returned a mirror and was politely asked about the store card, she ...

Recently, we asked the former servers and retail workers of the BuzzFeed Community to talk about their worst, most entitled customers, and they had plenty to share.* Here are some infuriating things ...

Working in a clothing store may mean putting up with a lot of abuse. “Oftentimes, customers don’t much think of you as a person, so much as they see you as a faceless helper,” saidMike Saad, who ...

The right to refuse service to rude customers: Is it legal for a business? We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to ...