Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

That’s a sentiment from Chad Best, SVP of Customer Experience and Operations at US furniture retailer Lovesac, that few would ...

Making AI a priority today can help you attract and retain your loyal customers and help you stand apart in a crowded retail industry. The Fast Company Executive Board is a private, fee-based network ...

Retail media growth. Retail media has grown into a $128 billion industry, expected to surpass TV advertising. Customer experience impact. Irrelevant ads clutter ecommerce pages, which decreases ...

No matter how great the returns process is, it can sometimes still be abused, as 93 percent of retailers say return fraud and ...

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Today’s retail workers almost need to have superpowers — ...

Apple, Design within Reach, Haier, Kay Jewelers, Pottery Barn, Room&Board, Wayfair, West Elm and Zegna all received the highest designation of an overall customer experience leader in the recently ...

Taskrabbit, the platform connecting people to skilled, reliable Taskers from their local communities, today announced the ...

Mobile-first shopping behaviors mean it's up to retailers to provide a mobile experience that goes beyond the typical ...

NEW YORK — National Retail Federation’s annual Big Show is a showcase of top retailers’ biggest priorities, and customer experience was top of mind. A common theme at this year’s conference was an ...

A survey from Ericsson is warning that problems with retail networks and connectivity in general are posing a danger to ongoing profitability. In its Sector in focus: Connecting retail report, ...