Nohria, Nitin, Kayti Stanley, Marie Woindrich, Naba Rahman, and Alex Regnier. "Marriott’s Serve 360: Putting Values into Action." Harvard Business School Case 925-311, June 2025.
Early in my career, I (La’Kita) worked for a major U.S. insurance company. The company values were displayed prominently in the cafeteria, hallways, and offices across the building. These values ...