After attending general counsel conferences and reading legal department surveys, one clear message is that the legal department must accomplish more with a smaller budget and fewer resources. This is ...

As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Kenneth Harris, a NASA veteran who worked on ...

Knowledge and experience in quality and continuous improvement are highly valued by today's employers. The principles are being applied in engineering, healthcare, business, service, nonprofits, and ...

Originating from the Japanese term “Gembutsu,” “Gemba Walk” is essentially a lean management practice that has an organization’s leadership visiting the “actual place” where work is done. This might ...

Anything that you do well is worth doing better over time. The term "continuous improvement" describes a process practiced by quality engineers but it speaks to something that every conscientious ...

We have all made decisions, whether in our personal or professional lives, based on imperfect information. How can we manage that risk and improve business outcomes? One answer is a statistical method ...

Seeking to improve the process by which hearing-impaired employees request interpreters, ASC has launched a Lean Six Sigma Green Belt project. Two training sessions set the stage for the project. They ...