Don’t automate broken processes—follow these process improvement steps first to lay a strong groundwork for automation ...

Small businesses need to remain continually agile to respond to a changing business climate internally and externally. Demand shifts and technology changes. Competitors enter the market. Businesses ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Kenneth Harris, a NASA veteran who worked on ...

Process improvement is about identifying and addressing inefficiencies that waste resources and add cost. Analysis is carried out to determine which processes and process steps are value-adding or non ...

It’s like the chicken-and-the-egg conundrum: which comes first, leadership or process improvement techniques? Recent success stories of governments using Lean Six Sigma, a process improvement program, ...

In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

A sole focus on technology will not be enough if meaningful and measurable business process improvement is the goal. The first law of process improvement is to focus on customer CTQs — specific ...

Is it a struggle to get your staff involved in process improvement initiatives? If so, you’re not alone. Businesses in virtually every industry wrestle with how to engage teams in efforts to improve ...

In my years of process improvement work, I've identified some problems that hinder the achievement of excellence. These are likely not unique to my experience and I want to share them with you, along ...

Many software organizations engage in software process improvement (SPI) initiatives to increase their capability to develop quality solutions at a competitive level. Such efforts, however, are ...

New study findings show the vast majority of small-scale quality improvement (QI) projects in surgery suffer from poor ...