The system is based on ActiumHealth's generative AI platform and automates outbound and inbound patient communications.

For the fourth consecutive year, Mercy has earned the Excellence in Patient Experience Award as the top large health system in the country for patient experience. It was one of three health systems ...

As part of their ongoing operational improvements for patients, staff, and care teams, Allina Health recently implemented a transparency initiative ...

You are able to gift 5 more articles this month. Anyone can access the link you share with no account required. Learn more. Rendering of the new Emergency Department waiting area, designed with ...

Advocate Health strives to listen to groups of patients and individuals, then redesign care at scale. Patient experience is crucial for healthcare organizations because it impacts health outcomes and ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Patients and caregivers in the Patient and Family Engagement program provide crucial insights regarding the patient ...

An emotional toll. The survey revealed half of patients reported anxiety or stress after switching, and 16% said they felt ...

CINCINNATI (WKRC) - Christ Hospital has unveiled a new initiative aimed at nourishing both body and soul with the opening of its "Nourish" café. The café, located on the Mount Auburn campus, is part ...

Healthgrades honored 377 hospitals across 44 states for patient experience. Healthgrades released its 2025 Outstanding Patient Experience Award, which recognizes hospitals that provide top-quality ...

The Change Healthcare cyberattack wreaked havoc throughout the healthcare industry, but it served as a catalyst to accelerate a strategic shift at OhioHealth. The Change Healthcare cyberattack in ...