Customer service used to be measured by Average Handle Time, but this is a limiting model – especially as times have changed. Measuring call times makes sales agents abrupt and abrasive, and consumers ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. The In-Store Marketing Institute and VNU have formed a partnership to launch a global measurement ...

Metrics paves the way for investigations. For any service manager, the race to complete the investigation and resolve the issue is against the customers’ tolerance levels to a number of service ...

According to the October 1985 issue of Firehouse Magazine, the best-run fire departments in America were Seattle, Miami, Los Angeles City and Palm Beach, FL. That conclusion was based on a research ...

Measure may not be building the ultimate flying camera, or drones that drop burritos at your door. But the Washington D.C.-based startup has raised $15 million in Series B funding to fly drones as a ...