You might be wondering, what is a knowledge center? Knowledge center software houses an online database of information to guide your customers to successfully use your products or services. The great ...
Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...
ProProfs Knowledge Base is an online knowledge management software that empowers HRs, trainers and top management of a company to manage employee and organizational knowledge. With support for over ...
Writing content or articles for the knowledge base is difficult. It is more than just providing information. A knowledge base is how you interact with customers. It is knowing your customer’s problems ...
How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...
In most large organizations, the SEO function sits within the marketing branch – and for good reason. Quality SEO strategies are often focused on increasing awareness traffic or improving the number ...
Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...