IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. A typical IT service desk receives multiple simple and easily ...

TeamDynamix takes top ranking in highly competitive ITSM rankings, a customer driven quadrant that incorporates product functionality, vendor capabilities, innovation, and business value. COLUMBUS, ...

IT Service Management refers to how IT teams deliver services, from resolving support tickets to managing assets, incidents, and service requests. Traditional methods like spreadsheets and shared ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Oracle today revealed it has integrated its cloud services with ...

Atlassian’s IT Service Management platform becomes the latest member in the company’s product portfolio to benefit from its AI offering, Atlassian Intelligence. Atlassian has launched a number of new ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant ...

Say what you want about Salesforce CEO Marc Benioff, but one thing is certain: He rarely mutes the mic. The veteran tech ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the last two decades, ITIL has become the de-facto industry standard for managing IT ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...