For years, possibly centuries, smart people have been teaching us the difference between intent and impact.* When I speak, I may intend one thing but what matters to you is how you receive what I say.

What constitutes an event? Are there temporal, spatial bounds, and do we evaluate the event by its intent or its impact? I recently picked up “The Stuff of Thought” by Steven Pinker, which explores ...

Does your company test every feature you release into production? How about 50%? From our candid conversations with our enterprise customers, we found that many companies do little to no functional ...

Dear Faculty Relations: I’m fielding student complaints about a faculty member’s tone in the classroom. I’ve known this colleague for years and I really value them, but sometimes there’s a disconnect ...