GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

Call centers are symbols of India’s economic boom. With Anglicized names and feigned Western accents, Indians handle credit card problems and troubleshoot computers, collect debts and conduct customer ...

31 December 2006 Etisalat has a new competitor in some of the Indian telecommunication service providers.Calling cards of Indian companies like Airtel, BSNL, and Tata Indicom are widely popular in the ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Powergen’s decision to withdraw its call centre operations from India last month was widely trumpeted in the national press. But a virtually simultaneous announcement that may have greater ...